If your product's remote isn't pairing or functioning correctly, try replacing the battery and follow these steps to re-pair it:
- Press and hold the control button on your product for 10 seconds.
- Press and hold the + button on the remote for 5 seconds.
- Your product will pulse twice to confirm successful pairing.
- Press the (+) button on the remote until the device reaches maximum intensity.
Note: To change the battery in your remote, simply lift the top of the remote and replace the battery with a non-rechargeable CR2032 coin cell battery.
If replacing the battery doesn't resolve the issue, please share clear images of the following:
- Battery contact points on the remote.
- Serial Number (SN) on the remote.
- SN on the box (if available).
- SN on the device.
We hope these steps help you resolve the issue. If you need further assistance, feel free to reach out with the requested images.
