If your product is experiencing charging issues, irregular vibrations, abnormal noise, or it won't turn on or off, performing a Hard Reset could solve your issue:
- Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
- Place the charging head on the magnetic pins.
- Check if the LED is flashing or not.
- Disconnect the charging cable.
- Press the power button to turn on.
- Push the intensity control button to increase to maximum intensity.
By following these steps, you should be able to resolve most common issues with your product. If the problem persists, take a moment to ensure each step was followed correctly. For further assistance feel free to reach out and share a short video following the steps above mention.
