Hey there – welcome to the troubleshooting guide of Nova

Sometimes your toy might not work as expected due to various reasons. The best ways to make sure you troubleshoot correctly is to work through the following articles.

Here’s what we recommend:

• How to Perform a Hard Reset on Your Nova: If the problem isn’t related to features and your toy still isn’t working, follow this guide to reset your device.
• Interpreting Signals and Indicators on Your Nova: For a deeper analysis of your toy’s issues, refer to this guide. It explains what different signals and indicators mean.
• Solving Connectivity Problems with Your Nova: If you still have trouble connecting your toy to a remote or app after checking points 1 and 2, check out this article for solutions.
• Troubleshooting Common Features and Settings on Your Nova: Start here if you're having issues with features like the travel lock, smart silence, or power-saving mode. These might be causing the problem.

By following these steps, you should be able to fix most issues and get your toy working again. If you need more help, our customer support team is here for you; they will request you to send a video of you performing different troubleshooting steps so they can make the right adjustments.