If your Product won't charge, here are a few troubleshooting steps to try:

Check Connections: Ensure the USB charging cable is properly connected to both the product and an active USB power source.

Clean Contacts: Use rubbing alcohol to clean the charging contacts on both your product and the charging cable.

Try Different Adapter: Use a different USB power adapter. Any commercially available USB adapter should work with your toy.

Contact Support: If these steps don’t resolve the issue, reach out for help via the web form at we-vibe.com/contact or email care@we-vibe.com.