This article helps the customer troubleshoot Touch X not switching on, battery issues, charging problems.
If your Touch X won't turn on, it could be due to one of two main issues:
Battery Needs Recharging: If the battery is empty, recharge your Touch X using the provided cable.
Travel Lock Activated: If the battery isn’t low, check if the travel lock is on. To disable it, hold the,and – buttons simultaneously for 3 seconds.
These steps should help resolve common issues preventing your Touch X from powering on, ensuring you can use your device without interruptions.
Contact Support: If these steps don’t resolve the issue, reach out for help via the web form at we-vibe.com/contact or email care@we-vibe.com.