This article helps the customer troubleshoot connection loss during play and reasons for We-Vibe App disconnection.
There may be a few reasons as to why this could occur:
- You have exceeded the ideal Bluetooth range of 10ft (3 meters).
- Your device may be busy handling other signals at the same time, which can weaken the Bluetooth connection to your We-Vibe. If this is the case, please try to turn off any other Bluetooth enabled devices like headphones or speakers.
- The external arm of the We-Vibe toy can act as an antenna and if it is blocked, the connection may be disrupted. Make sure that it is not completely enveloped by your body parts. We advise users to keep the position of the We-Vibe toy's external arm in mind and avoid positions where it is completely covered by the body.
- Additionally, if you have a case on your phone try removing it. In particular, heavy plastic cases can block your phone's ability to receive a Bluetooth signal.
- It might be that your device needs to be updated. Make sure that your phone and the We-Vibe App are updated for optimal compatibility.
- If there is a We-Vibe remote, try to move it away from the toy as it may be connected to by default. Please note that this does not apply to the We-Vibe Chorus.
- Simply deleting and re-installing the app might help to reset the connections and operations.