If your product is experiencing charging issues, irregular vibrations, loud noises, or physical defects, performing a Hard Reset could solve your issue:

1. Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
2. Insert the charging pin to charging base
3. Place the Match on the charging base to make contact with magnetic pins.
4. Show LED above the control button.
5. Disconnect the Match from charging.
6. Press the control button for 2 seconds.
7. Increase the intensity to the maximum level by pressing the control button.

By following these steps, you should be able to resolve most common issues with your product. If the problem persists, try repeating the steps or checking for any visible damage. We hope this helps you get back to enjoying your product! For further assistance feel free to reach out with share a short video following the steps above mention.