Product troubleshooting can be challenging, as problems can have multiple solutions. Here’s a comprehensive guide to resolve most issues:

There are multiple approaches to solving the same problems. Running through all the steps ensures the issue is addressed.

If your product is experiencing charging issues, irregular vibrations, abnormal noise, or it won't turn on or off, performing a Hard Reset could solve your issue:

1. Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
2. Place the charging head on the magnetic pins.
3. Check if the LED is flashing or not.
4. Disconnect the charging cable.
5. Press the power button to turn on.
6. Push the intensity control button to increase to maximum intensity.

By following these steps, you should be able to resolve most common issues with your product. If the problem persists, take a moment to ensure each step was followed correctly. For further assistance feel free to reach out and share a short video following the steps above mention.

If you're experiencing issues with app connectivity or Bluetooth pairing for your product, performing a Hard Reset could solve your issue:

Note: The toy can only be paired to one remote or app-enabled device at a time.

To connect to the app:

1. Ensure that you are using the latest version of the We-Vibe application by updating the app or by deleting and reinstalling the app.
2. If there is a We-Vibe remote, try to move it away from the toy or simply remove the battery as it may be connected to it by default.
3. In the settings on your phone, remove the device from the previously connected Bluetooth list.
4. Reset the toy by pressing and holding the control button for 10-15 seconds.
5. Ensure that Bluetooth is enabled on your mobile device. Try turning Bluetooth off and on.
6. Ensure that your toy is within a range of fewer than 10 feet and is not obstructed by any object that may cause interference (such as We-Vibe remotes).
7. Open the We-Vibe App.
8. Go to TOYS. Select your toy from the list and simply follow the in-app instructions (For the 2nd generation of sync please select SYNC 2 from the list, not SYNC).

Following these steps should help resolve your connectivity issues. If you continue to experience issues and for further assistance feel free to reach out and share a short video following the steps above mention.