If you're experiencing issues with app connectivity or Bluetooth/remote pairing for your product,, following these steps could solve your issue:

Note: the toy can only pair to one remote or App-enable device at a time.

1. Ensure that you are using the latest version of the We-Vibe application by updating the app or by deleting and reinstalling the app.
2. If there is a We-Vibe remote, try to move it away from the toy or simply remove the battery as it may be connected to it by default.
3. In the settings on your phone, remove the device from the previously connected Bluetooth list.
4. Reset the We-Vibe by pressing and holding the control button for 10-15 seconds.
5. Ensure that Bluetooth is enabled on your mobile device. Try turning Bluetooth off and on.
6. Ensure that your We-Vibe is within a range of fewer than 10 feet and is not obstructed by any object that may cause interference (such as We-Vibe remotes).
7. Open We-Vibe App.
8. Go to TOYS. Select your toy from the list and simply follow the in-app instructions (For the 2nd generation of sync so please select SYNC 2 from the list, not SYNC).

Following these steps should help resolve your connectivity issues. If you continue to experience issues and for further assistance feel free to reach out and share a short video following the steps above mention.