If your product won't turn on despite charging, or has app/BT/remote connectivity issues, travel lock might be active.

To activate or deactivate the travel lock on your product, press (+) and (-) on the five button remote at the same time for 2 to 5 seconds until toy pulses twice.

1. Press (+) and (-) on the remote at the same time for 2 to 5 seconds until it pulses twice. Your device will ‘lock’.
2. Press (+) and (-) On the remote at the same time for 2 to 5 seconds until it pulses twice your product will pulse and your device will “unlock” or simnply connect the charger to the Toy this will deactivate the travel luck.

This should resolve the issue. If you continue to experience issues and for further assistance feel free to reach out and share a short video following the steps above mention.