My package was returned to you. What happens now?

This article helps the customer understand the process after a package is returned, next steps, returned package, what happens, package return process, returned shipment, follow-up actions, package status.
19 Dec 2025
Knowledge

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Answer

Please contact our Customer Care Team.

If your package was returned to us, typically due to an incorrect address or delivery issue, we recommend reaching out to our Customer Care Team for further assistance.

They will be able to provide you with guidance and support regarding the next steps. Typically we will fix the adress issue and re-sent the parcel immediately. It's important to contact our team as soon as possible so that we can work together to resolve the issue.

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mypackage-returned