Please contact us and provide the return tracking number

If you have personally returned an item without first contacting our Customer Care team and obtaining a return label, please provide us with the tracking number of the return shipment along with your order number using our contact form. This will enable us to track the current status promptly and assist you efficiently.

Please be aware that the following conditions apply if you have sent back your order at your own cost without following the usual return process:

• If the return was sent without tracking or insurance, neither we nor the shipping company can be held liable for any loss of the shipment.
• We are unable to reimburse you for the return costs in such cases.

The usual process for returns is to contact our Customer Care team first to obtain a return label and specific instructions. This ensures that your return is processed smoothly and that you are not responsible for the return shipping costs. Always reach out to us before returning an item to avoid these issues.