This article helps the customer with defective items, toy malfunctions, and submitting warranty claims.
Use our contact form in order to make a warranty Claim
If your product is found to be defective within the warranty period, it may be eligible for replacement. To place a warranty claim, please go to our Warranty Page and fill out the online form. We offer a 2-year warranty on all items.
Please note that due to the nature of our products, claims are valid for covering working parts that affect the function of the item. It does not cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse, or neglect. Any attempt to open or take apart the product (or its accessories) will void the warranty. Warranty replacement is only valid for the same model or same model value replacement in the case of discontinued or out-of-stock products.
In the event of a warranty claim, we may, at our discretion, either exchange the product for a new one or reimburse the customer for the purchase price. If we choose to replace the product, the old product will be replaced by a new product of the same type, quality, and model. If the product type in question is no longer manufactured at the time the fault is reported, we are entitled to supply a comparable product.
In case of a potentially defective device, contact the retail location where the product was purchased to inquire about their return policy. Retailer exchange/return policies vary by location. If the store refuses to replace the product directly, please send a claim to us using the link below.
You must include a picture of your receipt, your first and last name, your mailing address, the model of the product, and a description of your issue. No registration is needed to activate the product warranty. Simply keep your receipt or other proof of purchase to show when and where your item was purchased. This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference, etc.), we cannot replace your product.
WARNING: The use of oils and creams with our products may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage. Please DO NOT use any of the products listed above in combination with our items, or you will run the risk of voiding your warranty.