This article helps the customer troubleshoot charging issues, battery problems, and power connectivity for their product.
If your Product won't charge, here are a few troubleshooting steps to try:
Check Connections: Ensure the USB charging cable is properly connected to both the product and an active USB power source.
Clean Contacts: Use rubbing alcohol to clean the charging contacts on both your product and the charging cable.
Try Different Adapter: Use a different USB power adapter. Any commercially available USB adapter should work with your toy.
Contact Support: If these steps don’t resolve the issue, reach out for help via the web form at we-vibe.com/contact or email care@we-vibe.com.