If your product is experiencing charging issues, irregular vibrations, abnormal noise, or it won't turn on or off, performing a Hard Reset could solve your issue:

• Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
• Unscrew the weight from the vibrating base.
• Insert the barril pin into the charging jack.
• Show LED above the control button blinking.
• Disconnect the charging cable.
• Press the control button for 2 seconds.
• Increase the intensity to the maximum level by pressing the control button.

By following these steps, you should be able to resolve most common issues with your product. If the problem persists, take a moment to ensure each step was followed correctly. For further assistance feel free to reach out and share a short video following the steps above mention.