If your product is experiencing problems related to charging, irregular vibration/suction, abnormal noise, or physical defects in your product can often be resolved with a few troubleshooting steps.
- Ensure the charging cable is properly connected to both the product and the power source.
- Check for any visible damage to the charging cable or port.
- Try using a different power source or outlet.
- Clean the charging contacts on both the product and the charger.
- Place the charging head of the USB cable on the magnetic pins.
- Reset your product by holding down the power button for 5 seconds while charging.
- If the product turns on but doesn't function correctly, try turning it off and on again.
We hope these steps help you resolve the issue. If you continue to experience issues and for further assistance feel free to reach out and share a short video following the steps above mention. We're here to help!
