If your product is experiencing charging issues, short runtime, or problems turning on or off, performing a Hard Reset could solve your issue:

1. Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
2. Place the charging head of the USB cable on the magnetic pins.
3. Press and hold the button on the massager for 5 seconds.

This should help resolve the issue and get your product back to working order. If you continue to experience issues and for further assistance feel free to reach out and share a short video following the steps above mention.

If your product is experiencing charging issues, irregular vibrations, abnormal noise, or physical defects, performing a Hard Reset could solve your issue:

1. Connect the USB charging cable to a suitable USB connection (such as an adapter or PC, or similar).
2. Place the charging head on the magnetic pins.
3. Check if the LED is flashing or not.
4. Disconnect the charging cable.
5. Press the we-vibe button to turn on.
6. Press the we-vibe button to cycle through different pattern modes.

By following these steps, you should be able to resolve most common issues with your product. . We hope this helps you get back to enjoying your product! For further assistance feel free to reach out with share a short video following the steps above mention.